VoC Analyzer is an AI worker that unifies fragmented customer feedback from Zendesk, Freshdesk, surveys, and social media into a single sentiment intelligence platform.
It detects churn risk through real-time emotional analysis and identifies root causes that reduce support volume by 60-70% when fixed.
What is VoC Analyzer?
- Unified Feedback Aggregator. Integrates with Zendesk, Freshdesk, SurveyMonkey, and Typeform via n8n or Make.com to continuously aggregate every customer touchpoint, from support tickets and NPS scores to social media mentions, creating a single, real-time "truth source" for customer sentiment.
- Semantic Sentiment Engine. Applies advanced semantic reasoning from Claude Code and Gemini PRO to unstructured text, going beyond simple keyword matching to detect subtle shifts in client tone and identify "at-risk" accounts weeks before they officially cancel.
- Cross-Functional Intelligence Bridge. Bridges the dangerous gap between sales teams and support desks by generating a unified "Customer Health Score" dashboard, ensuring every team operates from the same intelligence to prevent embarrassing missteps and enabling data-driven retention strategies.
Replaces:
- Manual survey analysis
- Spreadsheet-based sentiment tracking
- Reactive "post-churn" autopsies
- Reading thousands of support tickets to find patterns
- Disjointed quarterly business reviews
- Ignoring the "silent majority" of unhappy clients
Ready to see VoC Analyzer in action?
Why VoC Analyzer?
- Preventing the "Silent Churn". In the volatility of global logistics, specific negative sentiment markers like "anger" regarding delays are leading indicators of client churn that require immediate intervention. The logistics industry suffers from a mediocre average Net Promoter Score (NPS) between 38 and 42, leaving massive room for competitors to steal your clients. The VoC Analyzer detects these emotional spikes in real-time, allowing you to intervene minutes after a service failure rather than weeks later.
- Operationalizing the "Trust Economy". Leading logistics providers like DHL Global Forwarding have moved to a "Continuous NPS" model that triggers real-time alerts for low scores, enabling immediate service recovery. This agent replicates that enterprise-grade capability for SMBs, ensuring that a "Detractor" score instantly triggers a high-priority ticket for your Customer Success Manager. This "closed-loop" mechanism turns a potential service failure into a demonstration of your firm's responsiveness and reliability.
- Slashing Support Volume via Root Cause Analysis. Routine inquiries often stem from systemic process failures that go unnoticed, yet deploying AI-driven insights can help reduce support ticket volume by 60% to 70% by identifying and fixing these upstream issues. By analyzing thousands of tickets simultaneously, the agent identifies that 40% of recent queries relate to a specific carrier's invoicing error. Fixing this single root cause eliminates the downstream flood of tickets, liberating your team to focus on revenue-generating activities.
- Unifying Fragmented Customer Data. Trade happens across dozens of channels, creating "data silos" where sales teams remain unaware of operational disputes logged in the support desk. The VoC Analyzer bridges this gap by ingesting data from disparate systems into a unified "Customer Health Score" dashboard. This visibility ensures your sales team never tries to upsell a client who is currently furious about a lost container, preventing embarrassing and costly missteps.
How It Works
Workflow Automation
How VoC Analyzer integrates with your systems
Pulls feedback from all channels, classifies themes with AI, scores sentiment, and generates executive insights.
- Omnichannel Signal Ingestion. The worker utilizes Make.com or n8n workflows to continuously ingest data from your entire customer stack, including Zendesk tickets, Freshdesk interactions, and SurveyMonkey responses. It normalizes this disparate data into a standardized format, ensuring that a WhatsApp voice note is treated with the same analytical rigor as a formal email complaint.
- Semantic Sentiment Decoding. Using Gemini PRO's advanced natural language processing, the agent analyzes the unstructured text of every interaction to extract sentiment polarity and specific emotional markers. It distinguishes between a "Neutral" status check and an "Angry" escalation regarding demurrage fees, tagging tickets automatically based on the intensity of the customer's frustration.
- Theme Extraction and Trendspotting. The agent employs Claude Code to cluster thousands of individual feedback points into coherent themes, such as "Documentation Delays" or "Driver Attitude." It identifies rising trends that human analysts might miss, such as a sudden spike in complaints regarding a specific trade lane or vendor.
- Automated Executive Reporting. Finally, the worker generates a dynamic "Voice of the Customer" dashboard that highlights critical health metrics and emerging risks. It sends a weekly executive briefing via Slack or email, summarizing the top three systemic issues requiring leadership attention and the specific accounts that need immediate "save" calls.
Get Started
Your customers are telling you exactly how to save their business, but their voices are lost in your ticket queue. Deploy the VoC Analyzer today to turn that noise into a strategic signal that drives retention and operational excellence. Book your strategy call now to configure your automated customer intelligence engine.
See how VoC Analyzer works for your business
Core Capabilities
Omnichannel Signal Ingestion
Continuously ingests data from Zendesk, Freshdesk, SurveyMonkey, and social channels via n8n or Make.com, normalizing disparate inputs into a standardized format.
Semantic Sentiment Decoding
Uses Gemini PRO to analyze unstructured text for sentiment polarity and emotional markers, distinguishing between neutral inquiries and angry escalations.
Theme Extraction and Trendspotting
Employs Claude Code to cluster feedback into coherent themes and detect rising trends like spikes in complaints about specific trade lanes or vendors.
Automated Executive Reporting
Generates dynamic Customer Health Score dashboards and weekly executive briefings highlighting systemic issues and accounts needing immediate attention.
Who It's For
Freight Forwarders
Deploy the agent to unify shipper feedback across support tickets, NPS surveys, and WhatsApp messages, detecting churn risk before key accounts silently switch to competitors.
Logistics Providers
Use the worker to identify systemic root causes of complaint spikes, such as recurring invoicing errors from specific carriers, and fix them upstream to reduce ticket volume.
Direct Exporters
Implement the agent to generate unified Customer Health Scores that align sales and support teams, preventing upsell attempts to clients experiencing active service disputes.
Value Outcomes
Churn Prevention
Early churn warning
Real-time sentiment detection identifies at-risk accounts weeks before cancellation, enabling immediate intervention and service recovery.
Root Cause Resolution
60-70% ticket reduction
Analyzing thousands of tickets simultaneously reveals that 40% of queries may trace to a single upstream issue, eliminating the downstream ticket flood when fixed.
Cross-Team Alignment
Single truth source
Unified Customer Health Scores ensure sales teams never try to upsell a client who is furious about a lost container, preventing costly missteps.
Executive Visibility
Weekly intelligence
Weekly automated briefings highlight the top systemic issues and at-risk accounts, ensuring leadership attention is directed where it matters most.
Strategic Value for Decision Makers
For the CFO Pitch
VoC Analyzer identifies the root causes behind repetitive support tickets, and fixing a single upstream issue can reduce ticket volume by 60-70%. It also prevents revenue loss from silent churn by detecting at-risk accounts before they leave.
For the COO Pitch
This agent unifies fragmented customer data across Zendesk, surveys, and social channels into a single Customer Health Score dashboard. It ensures cross-functional alignment between sales and support, eliminating the dangerous "data silos" that cause operational missteps.
For the Owner Pitch
Your customers are already telling you what is broken, but their voices are scattered across dozens of systems. VoC Analyzer aggregates that intelligence into a strategic signal, turning reactive "post-churn" autopsies into proactive retention that protects your revenue base.
Why Export Arena
VoC Analyzer is not a standalone tool - it's part of Export Arena's AI & Automation Department as a Service. Pre-trained on global trade nuances, from HS codes to geopolitical risk, it delivers strategic insights tailored to C-suite decision-making. We provide resilience as a service.
See how VoC Analyzer works for your business
