After-Hours Agent

What is After-Hours Agent?

• Autonomous Night Watchman. Built on Claude Code's advanced reasoning, integrates with WhatsApp Business API and Telegram Bot API to handle complex trade inquiries instantly, acting as a fully capable support tier that triages urgent customs holds, resolves routine tracking queries, and escalates genuine emergencies to on-call staff.
• Time Zone Tax Eliminator. Solves the "Time Zone Tax" that cripples SMBs competing with multinational 24-hour command centers by using n8n to orchestrate workflows between your ERP and customer channels, distinguishing between low-priority status checks and critical "Code Red" port strike alerts.
• Dual-Memory Digital Employee. Maintains a "dual-memory" framework that recalls client-specific context and trade regulations instantly, functioning as a proactive digital employee that accesses your Knowledge Base in Zendesk or Intercom to answer technical questions about Incoterms or documentation.

Replaces:

• Hiring expensive night-shift staff
• Missed calls from overseas agents
• Waking up to angry emails
• Delayed customs resolutions
• "We'll get back to you tomorrow" auto-responders
• Lost revenue from unanswered midnight leads
• Manual morning triage of hundreds of emails

Why After-Hours Agent?

• Capturing the "Speed-to-Lead" Advantage. Research indicates that leads contacted within five minutes are 21 times more likely to qualify than those contacted after just 30 minutes. The After-Hours Agent guarantees this immediate response rate 24/7, engaging international prospects the moment they express interest regardless of your local time. This eliminates the "lead decay" that occurs when inquiries sit in an inbox overnight, ensuring you capture high-intent opportunities before your competitors wake up.
• Eliminating the Night Shift Premium. Maintaining a human support team for overnight shifts is prohibitively expensive for SMBs, with human agent costs averaging around $0.60 per minute compared to $0.01-$0.08 for AI digital workers. This worker provides enterprise-grade global coverage at a fraction of the cost, removing the need for overtime pay or graveyard shifts. You gain the operational capacity of a multinational corporation without the associated linear headcount growth.
• Preventing the "Silent Churn". In the high-stakes environment of global logistics, 60% of customers will abandon a service request if they are left waiting too long for a response. The After-Hours Agent prevents this attrition by solving routine issues immediately via Intercom or WhatsApp, ensuring clients feel supported around the clock. This "always-on" presence builds deep trust and reliability, which are the primary currencies in international trade relationships.
• Mitigating Supply Chain Risk. A delay in addressing a customs hold or documentation error can spiral into thousands of dollars in demurrage fees if left unchecked over a weekend. This agent uses intelligent triage to flag these specific risks immediately, creating high-priority tickets in Zendesk for your morning team. It ensures that critical "stop-ship" issues are identified and queued for resolution before they impact your bottom line.

How It Works

1. Omnichannel Monitoring and Intake. The agent continuously monitors your business communication channels, including the WhatsApp Business API and Telegram Bot API, to intercept inbound messages outside of defined business hours. It uses n8n workflows to ingest these queries instantly, ensuring no message is lost in the void of an unmonitored inbox. This creates a unified listening layer that covers every time zone where you do business.
2. Contextual Reasoning and Triage. Upon receiving a message, the worker employs Claude Code to semantically analyze the intent and urgency of the inquiry. It distinguishes between a routine "Where is my shipment?" question and a critical "Cargo Damaged" report by cross-referencing keywords with your shipment data. This cognitive layer ensures that the response is tailored to the specific trade context rather than a generic auto-reply.
3. Autonomous Action and Resolution. For routine inquiries, the agent connects directly to your TMS or ERP via API to retrieve real-time status updates or documents. It delivers the requested Bill of Lading or ETA directly to the client via their preferred messaging app, resolving the ticket without human intervention. This capability deflects up to 80% of common support volume during off-hours, keeping your queue clean for the morning.
4. Strategic Escalation and Handoff. When a true emergency is detected, such as a customs seizure or perishable cargo risk, the agent bypasses standard queues. It triggers a "Wake Up" alert to your designated on-call officer via SMS or a high-priority Slack notification. Simultaneously, it compiles a complete briefing dossier in Zendesk, ensuring the human expert has all necessary context to act immediately.

Get Started

Stop losing deals and paying demurrage fees simply because your team needs to sleep. Deploy the After-Hours Agent today to secure your global operations with a tireless, intelligent guardian that turns your business into a 24/7 trade powerhouse. Book your strategy call now to configure your automated night shift and ensure you never miss a critical alert again.